Terms of Service

1. Who we are

Symphony Clips is a trade name of Symphony AI, LLC, a Georgia limited liability company, 698 Rochelle Drive NE, Atlanta, GA. "We" and "us" mean Symphony AI, LLC. "You" means the person or business placing the order.

2. Agreeing to these terms

By paying for an order, you agree to these terms, the Refund Policy and the Privacy Policy. If you're ordering for a business or for someone you represent, you're confirming you can agree for them.

Clips are custom work made for you, so orders are final once we start cutting, except as the Refund Policy says. You get two rounds of changes instead.

If we quoted you something different in writing (an email or a text), the written quote wins where it differs from this page. We honor every price we have quoted you in writing.

3. What you are buying

Short vertical video clips cut from a video you provide. The page or email you ordered from, and your Stripe receipt, show the price, how many clips, and the turnaround. Those details are part of your order.

• –"Up to" a number of clips means we cut as many moments as the video honestly supports, up to that number. A clip has to make sense on its own, so some videos give fewer.
• –If one video doesn’t have enough good moments for the full count, send us another video or more footage within 60 days and we’ll cut the rest from it. Getting fewer clips from one video isn’t grounds for a refund.
• –Captions are in English and included unless your order says otherwise. Where offered, you also get a clean copy without captions.
• –We pick the moments unless you tell us at checkout which ones you want, or what to skip.
• –Clips use your real audio. We never add laughs, applause or sound that wasn’t there.

4. What is not included

Unless we agree to it in writing, an order does not include:

• –Posting the clips or running your social media accounts.
• –Titles, logos, graphics, thumbnails, music or sound effects.
• –Combining camera angles, color correction, or fixing bad audio or video.
• –Captions in languages other than English.
• –More clips than you ordered, or clips from a different video.
• –Long edits, full-length videos or trailers.

We’re happy to quote any of these separately.

5. Your video

• –You confirm you own the video or have permission to use it, including any needed permission from the venue, other performers, people on camera and anyone who owns the music.
• –You let us download and copy your video, including from a link you send (YouTube, Google Drive or similar), only to make, fix and deliver your clips.
• –We don’t clear music rights. Platforms may mute or remove clips with copyrighted music. That isn’t a fault in the clips.
• –You’re responsible for what you post and where.
• –We can turn down any order, before or after payment, for example footage you don’t seem to have the right to use, or content that is illegal, sexually explicit, hateful or harassing. If we turn down a paid order, we refund it in full.

6. Turnaround

The clock starts once we have three things: your payment, a working link to or file of your video, and the answers to any questions we asked about the order. Turnaround times are targets we work hard to hit, not guarantees. If we’re going to be late, we’ll tell you. A late delivery isn’t grounds for a refund.

7. Delivery

We deliver your clips on a private web page, by email, or by a download link. Private pages are unlisted and hidden from search engines. Please save your clips. We keep delivery pages up for at least 30 days after the last delivery.

8. Changes

Every order includes two rounds of changes, asked for within 7 days of delivery. A round is one message that lists everything you want changed across the clips.

• –Included: caption wording, spelling and timing; where a clip starts and ends; bleeping or cutting a word; dropping filler words from captions; captions on, off or moved; and swapping a clip for a different moment from the same video.
• –Not included: anything from section 4, new footage, or a new style we weren’t told about before cutting. We’ll quote these, or you can place a new order.
• –If you don’t ask for changes within 7 days of a delivery, that delivery is accepted and the order is complete.
• –Once we’ve delivered your clips and made the changes you asked for, up to two rounds, the order is complete. Not liking the clips is a reason to ask for changes, not for a refund.

9. Who owns what

• –Once your order is paid, the clips are yours to use anywhere, as often as you like, including commercially. You keep every right to your original video. We claim none.
• –We won’t post, share or sell your video or your clips, and we won’t use them in our own marketing without your written OK.
• –Our software, templates and caption styles stay ours.
• –If an order is refunded, the clips from it are not licensed to you. Please don’t post them.

10. Free sample clips

Sometimes we cut a free sample from a video you’ve already posted publicly and send it to you, to show what we do. It’s free with no obligation. You can keep it and post it. The page is private and you can delete it in one tap, or ask us to by email. We delete the sample and the copy of your video we downloaded to make it.

11. Payment

• –Payment is up front, in US dollars, through Stripe. We never see or store your full card number.
• –Prices on the site can change, but never for an order you’ve already paid for.
• –Packages that cover several shows or videos are good for 12 months from purchase. Unused shows aren’t refundable once work on the first one has started.

12. Monthly plans

A monthly plan renews each month until you cancel. Cancel any time by email or text. It ends at the close of the month you’ve paid for. Clips you don’t use in a month don’t roll over.

13. How the clips are made

We use our own software and third-party tools, including automated transcription and editing software, to find moments, crop the frame and time captions. A person is responsible for every order and you can reach them by phone.

14. No promise of results

We make clips. We can’t promise views, followers, bookings, leads or sales from them, and an order isn’t refundable because a clip didn’t perform.

15. Limits

• –Apart from what these terms promise, the clips are provided as they are, without other warranties.
• –If something goes wrong, the most we owe you is what you paid for the order in question. We aren’t liable for indirect or follow-on losses, such as lost bookings, income or followers.
• –You agree to cover our costs if someone brings a claim against us because of a video you didn’t have the right to use, or because of how you used the clips.
• –Where the law doesn’t allow a limit like these, it applies only as far as the law allows.

16. Disagreements

Talk to us first. Most problems get fixed with one message. If we can’t settle it, Georgia law applies, and any case goes to the state or federal courts in Fulton County, Georgia. Either of us can use small claims court instead.

17. Changes to these terms

We may update these terms. The date at the top shows the latest version. Your order is covered by the terms in place on the day you paid.

18. Contact

Email nathan@symphonyclips.com, call or text 770-286-8865, or write to Symphony Clips, 698 Rochelle Drive NE, Atlanta, GA.