Symphony Clips
Refund Policy
Last updated November 12, 2026
Every order is custom work. Once we start cutting your video, that time is spent and can't be used for anyone else, so orders are final once work starts. What you get instead is two rounds of changes to get the clips right. Please read this before you pay. The Terms of Service cover the rest of the order.
When we refund
Only in these two cases:
- You cancel before we start. Ask before we’ve started cutting and we refund in full. Work often starts within hours of payment, so ask quickly.
- We can’t do the job at all. If we turn down your order (section 5 of the Terms), or we can’t make usable clips from any video you send us, we refund in full.
When we don’t refund
- Once we’ve started cutting your video.
- Because you don’t like the clips. That’s what your two rounds of changes are for. Once we’ve delivered the clips and made the changes you asked for, the order is complete.
- Because a video gave fewer clips than the number on your order. Orders are for "up to" a number of clips. Send us another video or more footage within 60 days and we’ll cut the rest from it.
- Because a delivery took longer than expected. If we’re running behind, we’ll tell you and keep working until your clips are delivered.
- Because a clip didn’t get the views, followers or bookings you hoped for.
- For a style, length or edit you didn’t ask for before we cut, or for work outside the order (section 4 of the Terms).
- For unused shows in a package once work on the first show has started. Unused shows stay good for 12 months from purchase.
- For a month of a monthly plan once that month’s work has started. Cancelling stops the next charge.
If your footage won’t work
If the audio, framing or length of a video means we can’t make good clips from it, we tell you before cutting and you send a different one. Your order stays open for 60 days.
How to cancel
Email nathan@symphonyclips.com, call or text 770-286-8865, or write to Symphony Clips, 698 Rochelle Drive NE, Atlanta, GA. Tell us your name and the email you paid with. If work hasn’t started, the refund goes back to the card or account you paid with through Stripe and usually shows up in 5 to 10 business days.
Disputed charges
Please talk to us before disputing a charge. By paying, you agree that a delivered order isn’t refundable. If a charge is disputed, we’ll send the payment processor our records: your order, these terms, the delivered clips and our messages with you. We may decline future orders from anyone who disputes a delivered order or abuses changes.