Privacy Policy

Who is responsible

Symphony AI, LLC, which runs Symphony Clips, 698 Rochelle Drive NE, Atlanta, GA. Email nathan@symphonyclips.com, call or text 770-286-8865, or write to Symphony Clips, 698 Rochelle Drive NE, Atlanta, GA.

What we collect

• –When you order: your name, email, and what you tell us at checkout (which video, notes, captions or not). Stripe collects your payment details and billing information such as postal code. We never see your full card number.
• –Your video and what we make from it: the video or link you send, a transcript of it, and the clips.
• –Messages: emails, texts, calls and anything you send through a form on this site.
• –If we contacted you first: your name, a business email or contact address you’ve listed publicly, and public details such as your website, channel, videos and show listings.
• –Website visits: our hosting provider keeps standard server logs (IP address, browser, pages visited) for security. We don’t use advertising cookies or tracking pixels. Example clips from YouTube load through YouTube’s privacy-enhanced mode, and YouTube may set cookies if you play one.

How we use it

• –To make, fix and deliver your clips.
• –To take payment, give refunds and keep the records tax law requires.
• –To answer you, and to send emails about our service, including a free sample clip and a few follow-ups.
• –To prevent fraud and keep the site working.

Emails we send first

We email business contact addresses that are listed publicly. Every email says who we are and includes our mailing address. Reply "stop" (or anything that means it) and we won’t email you again. We keep your address on a do-not-contact list only so that we never do.

Who we share it with

Only the companies that help us run the service, and only what they need:

• –Stripe, for payments.
• –Google Workspace, for email.
• –Cloudflare, for hosting this site and storing clips and private pages.
• –Formspree, for forms on this site.
• –Transcription and text-processing software providers, which process your video’s audio or transcript to make captions and find moments.

We don’t sell or rent your information, and we don’t share it for advertising. We may disclose it if the law requires, or to a buyer if the business is ever sold, under this same policy.

How long we keep it

• –Your video and clips: while we’re working with you, and for a reasonable time after so we can make fixes or cut more. Ask at any time and we’ll delete them.
• –Free sample pages: deleted when you tap delete or ask us, and taken down after about two weeks otherwise.
• –Payment records: as long as tax law requires, usually up to 7 years.
• –The do-not-contact list: for as long as we send email.

Your choices

You can ask to see the information we hold about you, correct it, or delete it, and you can opt out of our emails at any time. Send the request to us using the contact details below. We act on it within 30 days, and we confirm deletions within 7 days. We don’t sell personal information or share it for cross-context advertising, as those terms are used in California and other state privacy laws.

Security

Private pages use long random links that aren’t listed anywhere, payments run through Stripe, and access to files is limited to the people working on your order. No system is perfectly secure, but we take reasonable care.

Children

Our service is for adults and businesses. We don’t knowingly collect information from anyone under 18.

Changes

If we change this policy, we update the date at the top. Big changes, we’ll point out.

Contact

Email nathan@symphonyclips.com, call or text 770-286-8865, or write to Symphony Clips, 698 Rochelle Drive NE, Atlanta, GA.